Emergency-Ticket, Voice-Notification Information
Effective 1/1/09, Tennessee One Call, per direction from the Board of Directors, will start charging $1.00 (one dollar) for every successfully "delivered" emergency voice notification.
A delivery is defined as a finalized log entry which indicates that the agent has either spoken with someone or left a voice mail regarding the emergency ticket. We will follow the same processes and phone numbers in calling out emergencies as we have done in the past.
For example, if a utility wanted us to call a certain number after hours, and wanted us to leave a voice message, then that would constitute a "delivery". On the other hand, if a utility wanted us to page someone, then wait for them to call us back for the emergency ticket information, that first call attempt (the page out) would only be considered an "attempt". Only when someone returned the page and actually spoke with an agent, would we mark it as "delivered".
Please note that this ONLY refers to the voice validation phone call on emergency tickets. This has NO effect on the delivery of your tickets via email, ftp or fax.
In light of this, each member must decide whether they want to continue to receive the voice notification and/or change their schedules of when that call is made.
The call-center has gathered data for anyone interested in finding out approximately how many emergency call-outs they would have received.
To further clarify - You basically have 4 choices when receiving voice notifications:
1) During your regular business hours only.
2) During after hours only (which includes weekends and holidays).
3) 24 hours a day / 7 days a week.
4) You can choose NOT to receive them at all.