Locate Request Agent (LRA)

Job Description: 


LRAs at Tennessee 811 are responsible for providing quality inbound and outbound communication services in a courteous and professional manner concerning excavators requests to have underground utilities marked for excavation purposes.  LRA’s will process incoming locate requests both telephonically and electronically, as well as make outbound calls to TN811 member utilities when necessary.  In addition, we handle the locate requests for several other neighboring states in the after-hours.

Basic Job Requirements:


  • Communicate effectively, both orally and written, with excavators, other LRAs, and Administrative staff.

  • Ability to read paper and computer-based maps

  • Ability to understand and follow directions and instructions by phone or computer

  • Basic computer and keyboarding skills

  • Good grammar

  • Excellent customer service skills

  • Ability to sit at a computer station for long periods of time



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