Remote Ticket Entry Info & Training:

 Tennessee 811’s Remote Ticket Entry Portal (RTE) is a free online program that we offer to professional excavators who would like the convenience of entering & updating their own locate requests.  RTE is a web-based application and users are encouraged to use Google Chrome.

 If you have questions regarding Tennessee 811’s Remote Ticket Entry Program call 811 for more information or email Penny Warren: pwarren@tennessee811.com.

  • RTE is easy to use. New locate requests may be entered, or existing tickets updated, at any time by users from their work or home office, and from their mobile device.

  • Users enter their own information onto the ticket form, and have access to the same mapping that our agents have.

  • RTE provides an alternative to calling and having to wait on hold.

  • A list of utilities will be provided, that TN811 will notify for you, after you complete your ticket.

  • You can print a copy of your request and can access requests submitted previously. 

  • Training to use the Portal is Free.


  • To start training, just view the tutorials listed below.

  • After watching the videos, download the Training documentation. Inside this documentation labelled, "Users Guide", you will find the login information for accessing our Training Portal. Once logged into the training portal, feel free to enter and update as many tickets as you wish.

  • If you feel no further training is needed, return your "signed" disclaimer to Penny Warren at pwarren@tennessee811.com. Your credentials will be sent and you will be contacted to finalize your login to the Production Portal.

  • If you prefer personalized training, classes are available. They are done on-line and usually take 1.5 hours.


Remote ticket entry resources:

Training Documents

Disclaimers


Training Documents


Function Key List

Keyboard Shortcuts For Portal Use

Training Videos

Introduction to RTE Video

Training Video

Alleys

Unnamed Roads

Updating a Ticket

Ramps

Mileage Locate Ticket

Intersecting Roads

Interstates & Divided Hwys

Apartment Complex

CrossCounty Locates & using GPS coordinates

OffSet Property